Verisk Health offers support to current clients and partners through our products, and by email and phone. We understand that software takes time to learn, and that you may at times need guidance from an expert to get the most out of your healthcare data.

Support for Sightlines™ Enterprise Analytics (formerly VHIP):

Our fully enabled customer support site is available to clients once they have logged into the Enterprise Analytics application. You may also email or call our help desk at 866-269-0238.

Support for Sightlines™ Medical Intelligence (formerly Explorer):

Log in to our secure client site for Sightlines Medical Intelligence information. Customers experiencing login problems can email us at .

For additional support, please contact your dedicated operations team or our help desk at 866-269-0238.

Support for Sightlines™ DxCG Risk Solutions:

For day-to-day support and questions, please email .

Support for Sightlines™ Performance Measurement (formerly TierMed):

Support requests can be sent to our qualified support staff at .

Please include the following information within your message:

• Product or service for which you are requesting support
• Version and Build Number
• Complete description of the issue, including examples

You may also request support via our Web Portal application, in the Support and Training section. Customers with a phone support plan may speak with a support specialist between 8 a.m. and 5 p.m. central time from Monday through Friday (excluding holidays) by calling us at 952-368-9970.